Frequently Asked Questions

If you already have the PetHarmony Progressive Web App (PWA) installed on your mobile device, the app is designed to update automatically in the background. However, if you want to ensure you have the absolute newest version immediately, follow the instructions below for your operating system.

For iOS (iPhone/iPad):

1. Open the App: Launch the PetHarmony app from your home screen.
2. Check for Prompts: A prompt may appear asking you to reload the application to apply the latest update. If so, simply tap to refresh.
3. Force Close: If no prompt appears, force close the app (swipe up slowly from the bottom of the screen to open the app switcher, then swipe up on the PetHarmony app card to close it).
4. Reopen: Launch the app again. The latest version will be fetched automatically.
5. Reinstall (If needed): If you're still not seeing the new features, delete the app from your home screen. Open Safari, navigate to petharmonycare.com/app, tap the Share icon, and select "Add to Home Screen" to install a completely fresh version.

For Android:

1. Open the App: Launch PetHarmony from your device's home screen or app drawer.
2. Refresh Background Data: The app usually updates automatically in the background. Simply close the app completely and reopen it.
3. Force Stop: To force close the app, go to your device's Settings > Apps > PetHarmony and tap Force Stop.
4. Reopen: Tap the PetHarmony home screen icon again to load the newest content.
5. Reinstall (If needed): If caching prevents the update, long-press the PetHarmony icon and select Uninstall. Then, open Google Chrome, navigate to petharmonycare.com/app, tap the browser menu (three vertical dots), and select "Install App" to get the fresh build.

To install the PetHarmony Progressive Web App (PWA) on your iPhone or iPad, follow these simple steps:

1. Open Safari: Launch the Safari browser, as other browsers on iOS do not support installing PWAs to the home screen.
2. Navigate to the App: Go to petharmonycare.com/app.
3. Access the Share Menu: Tap the Share icon (the square with an arrow pointing up) located at the bottom of the screen on an iPhone, or at the top of the screen on an iPad.
4. Add to Home Screen: Scroll down the Share menu options and tap Add to Home Screen.
5. Confirm: Tap Add in the top right corner. The PetHarmony icon will now appear on your home screen for easy access!

To install the PetHarmony Progressive Web App (PWA) on your Android device, follow these steps:

1. Open Google Chrome: Launch the Chrome browser on your device.
2. Navigate to the App: Go to petharmonycare.com/app.
3. Install Prompt: You may see a banner at the bottom of the screen stating "Add PetHarmony to Home screen". If you do, simply tap it.
4. Manual Installation: If the banner doesn't appear, tap the Menu icon (three vertical dots) in the top right corner of the browser.
5. Add to Home Screen: Select Install app or Add to Home screen from the menu.
6. Confirm: Follow the on-screen prompts to confirm. The PetHarmony app will now be available alongside your other apps!

The PetHarmony AI Assistant is designed to help you quickly find answers and get helpful guidance regarding your pet's wellness routine. To use the AI Assistant:

1. Open the AI Assistant: Tap on the AI Assistant or Chat icon located within the app navigation menu.
2. Ask Your Question (Typing): Type your question or concern in the chat box, such as "What can I feed a dog with a sensitive stomach?" or "Remind me when the next vaccination is due."
3. Ask Your Question (Dictation): Alternatively, tap the Microphone icon near the chat box to use the dictation feature. Speak your question clearly, and the assistant will transcribe and answer it.
4. Review Responses: The AI will analyze your query and provide context-specific information or guide you through app features.